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How to Get Technical Support for SQLMessenger

1. Our Services

SQLMessenger is more than just a software product — it is a service we deliver to you as a team. If you encounter any issues related to SQLMessenger, Excel, VBA, other software, databases, data processing, or report distribution, please do not hesitate to contact us. We are here to help.
If you are unsure about how to configure the product, simply share your requirements with us and we will handle the setup for you. You only need to be proficient in your own systems and business processes — leave the configuration of SQLMessenger to our team of experts.

2. How to Get Technical Support

If you encounter problems while using SQLMessenger, or if you need additional technical support, please contact us through the following methods.

Method 1 (Recommended): Submit a ticket via the Support Center in the SQLMessenger Customer Portal. Our team will reply to you as soon as possible, with a response time of no more than 1 business day.

Step 1: Log in to the SQLMessenger Customer Portal. Learn about SQLMessenger Customer Portal

Log in to SQLMessenger Customer Portal

Step 2: Click "Support Center", then click the "New Ticket" button.

Click "Support Center", then click the "New Ticket" button

Step 3: Enter the problem you encountered or your requirements and submit. You can insert images or upload attachments here.

Enter the problem you encountered or your requirements and submit

Step 4: After our team replies to your ticket, the system will simultaneously send an email notification to the mailbox you set. The email address can be set in Account Settings of the Customer Portal.

Method 2: Leave us a message on the SQLMessenger official website. We will contact you via the email you left within one business day after receiving your message. Click here to open the message page, or click the "Message" icon on any page to open the message page.

Click the message icon

Method 3: Send us an email.

Our email address: support@sqlmessenger.com

Click here to view more contact methods.

3. Information Security Commitment

We understand your concerns about information security. We will strictly keep confidential the information of yours that we access in the process of providing services to you, and will not share such information with any third party, nor disclose such information to anyone. This includes but is not limited to:

Files, images and other materials provided by you.

Information about you and your organization.

Your email address and other key information.

Click here to learn about our Privacy Policy.

Last updated on March 27, 2026


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